A London concierge since 2008. Property, travel, the household, the day to day. You describe the problem once. From there it is ours.
Minute by minute – what we did while you were asleep, in a meeting, or abroad.
A pipe bursts in the Belgravia flat. The tenant calls us, not you.
Plumber on site. Water off. Floor lifted.
You read about it over coffee. It is already fixed.
Flight cancelled. Two children, a dog, dinner in Zurich at eight.
Rebooked. Transfers moved. The restaurant has been told.
Dinner starts on time. Nobody at the table knows.
You leave for six weeks. The house is checked every Tuesday.
Boiler serviced, post opened, garden cut, cleaner supervised.
You come home. Nothing needs your attention.
Call, message or email. No forms, no account, no explaining yourself twice.
Not a rota, not a shared inbox. A named person is responsible until it is closed.
Every task lives in one private tracker. Open it if you want to.
Things do go wrong. You are paying for it to become our problem, not yours.
Most clients come for one thing and stay for the rest.
Membership is 30-day rolling. No long lock-in, no exit fee. You can move between tiers or pause as life requires. Fees are quoted after a short private conversation.
Yes. A person answers 24/7. Not a menu, not a bot.
Yes. Every task, order and contractor visit is visible in a private tracker: who is coming, at what time, and what has already been closed. You do not have to ask.
Property: management and maintenance, search and acquisition, rentals, household staff. Travel: private aviation, yachts, cars, hotels. The day to day: clinics, schools, restaurant tables, tickets, relocation.
Prime central London: Mayfair, Knightsbridge, Belgravia, Chelsea, Kensington and Holland Park, and the wider UK. Property and travel work extends internationally.
A cancelled flight, a failed boiler: it stays our problem to solve, not yours. One named person owns the request until it is closed.
One conversation, no obligation.