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ELVIT · Journal

London concierge service: nine requests, hour by hour

6 min read

Every client arrives with a different request. There is no standard package. Here are nine of the kind we receive, one from each part of the service, from first message to the moment it is done.

Illustrative examples built from real kinds of requests. Details changed, no client named.

Private jet

The aircraft has a fault. The family must be home tonight.

The messageThursday 18:10. “The aircraft has a technical fault in Nice. We need to be in London tonight.”

  1. 18:15Confirmed. Operators called. Passengers, luggage and children’s ages checked.
  2. 18:40Three aircraft on one page: departure time, seats, route. You choose by one word.
  3. 19:05Crew briefed, slot filed, handling at both airports told.
  4. 21:30Wheels up. Cars waiting at the other end.

Your time: one message and one word.Message us on WhatsAppSee the service

Helicopter

The landing permission has not come through.

The messageTuesday 06:40. “We fly at nine. The operator says there is no permission for the landing site.”

  1. 06:50Operator and the site called. What is missing and who can grant it: confirmed.
  2. 07:30Two routes ready: the permission chased with the authority, or a different landing point with a car for the last leg.
  3. 08:00You choose. Passenger details and the revised plan submitted.
  4. 09:00Wheels up, on time.

Your time: one message and one choice.Message us on WhatsAppSee the service

Yacht

The captain is ill. Guests board at four.

The messageWednesday 07:30. “The captain is ill and cannot sail. Guests board at four.”

  1. 07:50Replacement captains checked: licences, flag, experience on this type of yacht.
  2. 09:30Two candidates presented to you and to the yacht manager.
  3. 11:00One approved. Travel arranged.
  4. 13:30Captain aboard. Handover with the crew.
  5. 16:00Guests board. On time.

Your time: one call and one approval.Message us on WhatsAppSee the service

Cars and drivers

The aircraft landed two hours early.

The messageFriday 14:05. “We are on the ground already. At a different airport.”

  1. 14:06Flight tracked, so we already knew. Cars sent to the new airport.
  2. 14:25Driver at the aircraft steps. Luggage collected from the handler.
  3. 14:30Hotel told. The room is ready.

Your time: none. You were already in the car.Message us on WhatsAppSee the service

Travel

A passport has expired. The family flies on Saturday.

The messageMonday 10:00. “I have just found out. We fly on Saturday.”

  1. 10:30Fastest available route to a new passport checked. Appointment booked.
  2. Tue 09:00Photographs and documents prepared. Courier booked.
  3. WedApplication submitted. Tracked each day.
  4. Fri 16:00Passport in your hands.
  5. SatWheels up.

Your time: one message and one signature.Message us on WhatsAppSee the service

Events and access

A film premiere. A red carpet. A ceremony.

The messageTuesday 12:20. “We want to be at the premiere next month. And if there is any way into the ceremony, tell me.”

  1. 12:45Organisers and the right contacts approached. Dress code, arrival time and guest list rules confirmed.
  2. 18:00What is possible, in plain words: the premiere, the dinner, the afterparty. What is not, and why.
  3. Wed 10:00You choose. Guest names submitted by the deadline.
  4. Premiere dayCars to the carpet entrance at the arrival slot. A named person at your side.

Your time: one message and one answer.Message us on WhatsAppSee the service

Household staff

The chef has left. Fourteen guests on Saturday.

The messageThursday 08:15. “The chef has gone. We have fourteen at the house on Saturday.”

  1. 08:30Three chefs who can start tomorrow, references checked.
  2. 11:00You pick one. Menu agreed with the household. Dietary notes passed on.
  3. Fri 09:00Chef at the house. Suppliers ordered. Staff briefed.
  4. Sat 19:30Dinner for fourteen.

Your time: one message and a choice.Message us on WhatsAppSee the service

Health

A specialist in London tomorrow. The family is abroad.

The messageThursday 22:30. “I need a specialist in London tomorrow. We are not in London.”

  1. 22:40Clinic and consultant found. Records requested from your doctor, with your consent.
  2. 23:30Appointment held for 11:00. Flight and car booked for the morning.
  3. Fri 07:00Wheels up. Records already with the clinic.
  4. Fri 14:00Referrals, results and invoices filed. Follow-up in your calendar.

Your time: one message. The rest was the appointment.Message us on WhatsAppSee the service

Property

A London house for the school year. The family arrives in three weeks.

The messageMonday 09:00. “We need a house in London by the start of term. Five bedrooms, near the school.”

  1. Mon 12:00Brief confirmed: area, schools, staff rooms, security, dates.
  2. WedFive houses shortlisted. Photographs and plans on one page.
  3. FriViewings in one day. The second parent joins by video.
  4. Next weekTerms agreed. Lease checked. Utilities ready.
  5. Day 21Keys, cars, staff and a stocked kitchen on arrival.

Your time: one day of viewings.Message us on WhatsAppSee the service

Have a request like these?

Send one message. We confirm at once.

WhatsAppCall +44 20 3355 7833info@elvit.co.uk

How a request runs

  • You send it. WhatsApp, a voice note, a call or an email. In your own words. No forms.
  • We confirm at once. We ask only what we need to know.
  • We do it. Any outside cost is shown to you and approved by you before we commit.
  • We report back. A short confirmation. Anything with a date goes in your calendar.
  • If something goes wrong, it is still our task.

Facts, not adjectives

  • ELVIT LTD, founded in 2008. 199 Knightsbridge, London SW7.
  • One named person owns each task.
  • The phone is answered by a person, 24 hours a day.
  • Phone: +44 20 3355 7833
  • WhatsApp: +44 7799 344 722
  • Every open request is visible in a private status tracker.
  • 30-day rolling membership. No exit fee.

We do not manage investments and we do not give financial, tax or legal advice.

How to choose a concierge

  • Is there one consistent contact, with a name?
  • Can you see the status of a request without asking?
  • How long has the firm worked in London, and who fixes it when something goes wrong?
  • What are the terms, and what does leaving cost?

Questions

What does a concierge in London do?

It takes tasks off your list: tickets and access to events, aircraft and yachts, houses and staff, medical appointments, family schedules. You send one message and the team handles the rest.

Can you get tickets to sold-out events?

Often, not always. We go to official hospitality programmes, authorised sellers and trusted agents, show every cost before buying, and tell you the same day what is not possible.

Do you only arrange travel?

No. Travel is one part. The rest is events, houses, staff, family and health.

How do I start?

Call +44 20 3355 7833, message us on WhatsApp on +44 7799 344 722, or write to info@elvit.co.uk.

Read also

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Or just ask us directly.

One conversation, no obligation. If we are not the right people, we will say so and point you to someone who is.

Write to us +44 20 3355 7833
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