What a Concierge in London Actually Does. And What It Costs.

A private concierge in London works for one client or one family. It arranges travel, homes, family logistics and daily tasks, and reports back when each is done. This guide explains what the work is, how membership operates, what it costs and how to choose.

In brief

• A hotel concierge serves every guest during a stay. A private concierge serves one client all year.
• Most firms charge a membership fee. Large items, such as a charter or a refurbishment, are quoted separately.
• UK memberships run from about £1,500 a year to more than £100,000.
• The useful test is not the list of services. It is who answers, who is responsible and what you can see.

What a concierge in London does

• Travel. Private jets and helicopters, yachts, cars with a chauffeur, hotels and villas, and journeys with several legs arranged as one.
• Homes. Buying, renting and managing a London home, including a home that stands empty while the owner is abroad.
• Family. Schools and tutors, doctors and clinics, household staff and relocation.
• Occasions. Restaurant tables, tickets and private events.
• Daily tasks. Deliveries, repairs, appointments and the errands that take your time.

How it differs from a hotel concierge

A hotel concierge works within one hotel and forgets you at check-out. The profession is old: Les Clefs d’Or, the society of hotel concierges, was founded in 1929. A private concierge keeps the context. It knows your homes, your family, your routes and your preferences, so you explain a task once, not every time.

How membership works

Most firms charge an annual or monthly fee. For that fee you get a person or a small team during agreed hours. Small requests are covered by the membership. Larger ones, such as a charter, a property search or building works, are quoted and billed separately.

Ask three things before you sign: which hours are covered, what is billed on top, and how you leave.

What it costs

Published UK prices in 2026 fall into three bands:

• Entry level: about £1,500 to £5,000 a year. A shared team, mostly bookings and reservations.
• Dedicated manager: about £5,000 to £25,000 a year. One person who knows your affairs.
• One-to-one service: more than £100,000 a year at the top of the market.

Many firms publish no price and quote after a conversation. The membership fee is rarely the largest cost. The charters, hotels and works it arranges are.

How to choose

1. Do I speak to the same person each time?
2. Who answers at night, a person or a recording?
3. Can I see the status of every request without asking?
4. What happens when something goes wrong, and who fixes it?
5. How long has the firm worked in London?
6. How long am I locked in, and what does it cost to leave?

How ELVIT works

ELVIT is a private office and London concierge for a handful of families, founded in 2008 and based at 199 Knightsbridge. We work in English and Russian. You describe the task once. One named person owns it until it is closed. You see the status of every task in a private tracker. A person answers the phone 24/7. If something goes wrong, it is still our task.

Membership has three tiers: Signature, Elite and Private. It is 30-day rolling, with no long lock-in and no exit fee. Fees are quoted after a short private conversation.

We do not manage investments and we do not give financial, tax or legal advice.

Questions

Is a concierge only for travel and restaurants? No. Most of the work is homes, family and daily tasks.

Can a family office use a concierge? Yes. See family office, private office, concierge: who does what.

Can a concierge look after my home while I am abroad? Yes. See your London home while you live abroad.

How do I start? Call +44 20 3355 7833. One conversation, no obligation.